Return and Refund Policy

At Quinlan Gear, we strive to ensure you are completely satisfied with your purchase. If you are not fully satisfied, please review our Refund & Return Policy below.

1. Eligibility for Returns

• Items can be returned within 30 days of delivery.
• Products must be in their original condition, unused, and in the original packaging.
• Returns are only accepted for products purchased directly from our website.

2. How to Initiate a Return
To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] within 30 days of receiving your item.
2. Provide your order number and details about the item you wish to return.
3. We will guide you through the return process.

3. Return Shipping

• Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed your cash on delivery payment method within a certain number of days (please specify the time frame, e.g., 7-14 business days).
• Please note that shipping costs are non-refundable.

5. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] to resolve the issue. We will provide instructions for returning the defective item and arranging for a replacement or refund.